Petronas88 — Privacy Policy & User Data Protection
This document explains how petronas88 collects, uses, stores, and protects your personal information as a platform user in Malaysia.
Effective date: 1 January 2026. This policy is subject to amendments from time to time.
- 1. Information We Collect
- 2. How We Use Your Information
- 3. Cookies & Tracking
- 4. Data Storage, Security & Sharing
- 5. User Rights — Access, Rectification & Erasure
- 6. Policy Changes & How to Contact Us
1. What Information Do We Collect from You?
Petronas88 collects several categories of information when you register and use our platform. This information is collected directly from you or automatically as you use the platform.
Account Information
During registration, we collect your full name, phone number, email address, date of birth, and bank account or e-wallet details for identity verification and payment processing in MYR.
Device & Browser Information
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, and general location data derived from your IP. This information is used to detect and prevent unauthorised access, and to optimise platform performance across different devices.
Payment Information
For MYR deposits and withdrawals, we record transaction details such as amount, timestamp, payment method, and reference number. We do not store full card numbers — all payments are processed through secure payment gateways (FPX and e-wallets) that comply with industry security standards.
Usage Data
We record in-platform activity such as games played, bets placed, pages visited, and session duration. This data is used to improve the user experience and detect unusual activity.
2. How Is Your Information Used?
All information collected by petronas88 has a defined purpose and is not used beyond the scope stated in this policy. The primary purposes are as follows:
- Account management: Allows you to log in, update your personal information, and manage your account securely.
- Financial transaction processing: Processing MYR deposits and withdrawals accurately and securely.
- Platform security: Detecting and preventing fraud, unauthorised access, or activities that violate our Terms & Conditions.
- Customer support: Responding to enquiries, resolving disputes, and providing technical support to users.
- Platform improvement: Analysing usage patterns to improve performance, interface, and game offerings.
- Legal compliance: Meeting applicable legal and regulatory requirements in Malaysia when required.
We do not use your personal information for marketing purposes without your consent. You can opt out of promotional communications at any time through your account settings.
3. Cookies & Tracking — What You Need to Know
Petronas88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you access the website.
Types of Cookies Used
- Session cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as language and display settings for a more convenient experience on future visits.
- Analytics cookies: Helps us understand how users interact with the platform in aggregate, anonymised form. This data contains no personally identifiable information.
You can control or block cookies through your browser settings. However, some platform features may not function properly if cookies are disabled, particularly session cookies required for login.
We do not use cookies to track your activity outside of the petronas88 platform, and we do not share cookie data with third-party advertising networks.
4. How Is Your Data Stored, Protected, and Shared?
Storage & Security
All user data is stored on servers protected with industry-standard SSL encryption. Access to users' personal data within petronas88 is strictly limited to authorised personnel and operates under rigorous security protocols. We conduct regular security audits to ensure our data protection systems remain up to date.
Your account information is retained for as long as your account remains active. Following account closure, certain data may be kept for a period required by legal obligations or financial audit requirements.
Third-Party Sharing
Petronas88 does not sell, rent, or disclose users' personal information to any third party for commercial purposes. However, in certain circumstances, we may share information with:
- Payment service providers (such as FPX and e-wallets) required to process your MYR transactions. These providers are bound by confidentiality agreements.
- Legal authorities or regulators when required by Malaysian law or a valid court order.
- Technical service providers that help operate the platform infrastructure, limited to the minimum data necessary.
In all permitted cases of data sharing, we ensure that the receiving party upholds equivalent data protection standards.
5. Your Rights as a User — Access, Rectification and Erasure
As a petronas88 user, you have the following rights regarding your personal data. These rights can be exercised by contacting our support team.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within 14 business days.
If your information is inaccurate or out of date, you have the right to request a correction. Basic updates can be made directly through your account settings.
You may request the deletion of your personal data, subject to any legal retention obligations that may apply.
To exercise any of the rights above, send a written request to [email protected] stating the type of request, your account number, and relevant identity verification documents. We will update you within 3 business days on the status of your request.
6. Policy Changes and How to Contact Us
Changes to This Policy
Petronas88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in platform practices, legal requirements, or technology. Any changes will be published on this page with an updated effective date. Continued use of the platform after any amendments constitutes acceptance of the revised policy.
We recommend reviewing this page regularly — at least every few months — to stay informed on how we protect your data.
Contact Our Privacy Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please reach out to us via:
- Email: [email protected]
- Help page: FAQ — for general questions about privacy and account security
We are committed to responding to all privacy-related enquiries within 5 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.